Frequently Asked Questions

What services do you offer?

• Balloon garlands and arches

• Balloon columns and number stacks

• Jumbo helium balloons

• Backdrop rentals with balloon decor

• Custom balloon installations for corporate, social, and private events

• Balloon gift delivery

 

Where do you deliver?

We are based in Addison, IL and specialize in delivering custom balloon decor across Chicagoland.

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What types of events do you service?

We provide balloon decor for every occasion across Chicagoland, from corporate grand openings in Oak Brook and school graduations in Elmhurst to backyard birthday parties and baby showers in Naperville.

 

Is there a minimum order for balloon delivery?

The minimum balloon order for delivery is $150, excluding delivery fees and tax. Higher order minimums may apply to farther locations or larger installations. All costs will be confirmed in your quote.​

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Do you offer pickup?

Delivery is required for most orders to ensure proper handling and setup. Pickup may be available for select smaller helium balloon orders. Please inquire before requesting a quote.

 

How far in advance should I book?

The earlier, the better. Availability is limited and bookings are accepted on a first-come, first-served basis. Peak dates and weekends tend to fill quickly.

 

Do you offer same day or last minute orders?

Same day or last minute orders may be possible depending on availability. Please call or text us directly at 630-379-4638 for time-sensitive requests.

 

When will I receive my quote?

Most quotes are sent within 24 hours. Larger or more detailed installations may require additional time to finalize details.

 

Is my date reserved when I submit a quote?

No. Your date is secured only after your quote is approved and payment or deposit is received.

 

Do you require a deposit?

Yes. Most parties pay in full but you can reserve your date with a 50% non-refundable deposit. The remaining balance is due two weeks prior to delivery and setup.

 

When will you arrive to set up my balloons?

Delivery and setup are scheduled around your event start time. Most installations are completed day before or at least two to three hours prior to your event, depending on size and complexity.

 

When do you remove the balloons?

For rentals such as backdrops, frames, and stands, we return after your event to remove all rented items. For decor without rentals, teardown is not included and balloons may be disposed of after the event.

 

How much do you charge for delivery?

Balloon drop off delivery: $5 per mile, $25 minimum.

Large event installations: Delivery and event service fees quoted based on order size, distance, access, and pickup requirements.

 

What payment methods do you accept?

We accept credit and debit cards. Payment links are provided with invoices.

 

How long will my balloons last?

Most air filled balloons can last several weeks indoors under ideal conditions. Outdoor conditions such as heat, sunlight, wind, and humidity affect longevity. Outdoor balloons are intended to last for the duration of the event only.

 

Do helium balloons float in the rain?

Rain can temporarily cause helium balloons to sink or droop due to added weight. Once dry, they typically float again, but this should be considered when planning outdoor events.

 

Are your balloons safe for children?

Balloons can pose a choking hazard. Children should always be supervised, and broken balloon pieces should be discarded immediately.

 

Can you match my event colors?

Yes. We carry a wide range of balloon colors and can closely match most themes. Inspiration photos may be uploaded during the quote process.

 

What if the weather is bad?

For outdoor events, we strongly recommend having a backup plan. Extreme heat, wind, or rain can impact balloon safety and appearance. We’re happy to discuss adjustments if weather becomes a concern.​

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What is your cancellation policy?

All deposits and payments are non-refundable. If you cancel 2 weeks (14 days) or more before your scheduled delivery or installation, you may receive a store credit that can be applied toward a future or rescheduled event. Cancellations made within 2 weeks of the event date are not eligible for store credit. No cash refunds are issued under any circumstances.